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FAQ


THE PRODUCT: DEODORANT

WILL IT WORK?

Yes, this has been 3 years in the making for the perfect formulation and you will be getting rendition 89. You only have to look at the reviews that are mounting up.

The 2 Kirstie’s (one with a Y and one with an IE) who have formulated the deodorant have never spent so long on a single product… and they have made a lot of products. It is pretty dammed evident if a deodorant doesn’t work as there is no hiding, which is why, they spent time carefully constructing the formula with no stone left unturned. Their remit was the holy grail - a natural deodorant that works, easy to glide on, that could work on sweaty sports people but also on crazily sensitive skins, that refilled and could last out of a pack, but also did good for the planet and other people.

PROVERB always has a no quibble 30-day guarantee so if you’re not happy with it for any reason just tell us and we will refund it for you, no questions asked. Problem solved..

 

WHAT ARE THE FULL INCI LISTS?

SENSITIVE & UNFRAGRANCED caprylic/capric triglyceride, manihot utilissima (arrowroot) root fiber, tapioca starch, magnesium hydroxide, acetylatyed glyceryl stearate/palmitate, ozokerite, euphorbia cerifera (candelilla) wax, magnesium carbonate hydroxide, copernicia cerifera (carnauba) wax, glyceryl caprylate, stearic acid, myrica cerifera (bayberry) fruit wax, brassica oleracea italica (broccoli) seed oil, salvia hispanica (chia) seed oil.

WILD MINT & EUCALYPTUS - ACTIVE caprylic/capric triglyceride, sodium bicarbonate, zea mays (corn) seed flour, tapioca starch, magnesium hydroxide, acetylatyed glyceryl stearate/palmitate, ozokerite, euphorbia cerifera (candelilla) wax, magnesium carbonate hydroxide, copernicia cerifera (carnauba) wax, glyceryl caprylate, stearic acid, lavandula angustifolia (lavender) herb oil, pelargonium graveolens (geranium) flower oil, eucalyptus globulus leaf oil, mentha piperita (peppermint) leaf oil, myrica cerifera (bayberry) fruit wax, linalool, citronellol, geraniol, limonene, citral.

COCONUT & TONKA - ACTIVE caprylic/capric triglyceride, sodium bicarbonate, tapioca starch, zea mays (corn) seed flour, magnesium hydroxide, acetylatyed glyceryl stearate/palmitate, ozokerite, euphorbia cerifera (candelilla) wax, magnesium carbonate hydroxide, copernicia cerifera (carnauba) wax, glyceryl caprylate, stearic acid, myrica cerifera (bayberry) fruit wax, prunus armeniaca (apricot) fruit extract, pyrus malus (apple) fruit extract, vanilla planifolia (vanilla) fruit extract, cocos nucifera (coconut) fruit extract, coffea arabica (coffee).

WILD MINT & EUCALYPTUS- CORE caprylic/capric triglyceride, zea mays (corn) seed flour, tapioca starch, magnesium hydroxide, acetylatyed glyceryl stearate/palmitate, ozokerite, euphorbia cerifera (candelilla) wax, magnesium carbonate hydroxide, copernicia cerifera (carnauba) wax, glyceryl caprylate, stearic acid, lavandula angustifolia (lavender) herb oil, pelargonium graveolens (geranium) flower oil, eucalyptus globulus leaf oil, mentha piperita (peppermint) leaf oil, myrica cerifera (bayberry) fruit wax, linalool, citronellol, geraniol, limonene, citral.

COCONUT & TONKA- CORE caprylic/capric triglyceride, zea mays (corn) seed flour, tapioca starch, magnesium hydroxide, euphorbia cerifera (candelilla) wax, acetylated glyceryl stearate/palmitate, copernicia cerifera (carnauba) wax, magnesium carbonate hydroxide, glyceryl caprylate, stearic acid, myrica cerifera (bayberry) fruit wax, prunus armeniaca (apricot) fruit extract, pyrus malus (apple) fruit extract, vanilla planifolia (vanilla) fruit extract, cocos nucifera (coconut) fruit extract, coffea arabica (coffee) seed extract, dipteryx odorata (tonka) seed extract.

 

HOW LONG WILL MY REFILL LAST?

Each refill is 70g. Used once a day it will last on average 8 weeks. A little, really does go a long way. We could make the deodorant refills and subscription cheaper by reducing the size of the refill, but we haven’t. At the core of Proverb, we want to reduce packaging, so it is important that with each shipment you receive a good amount of product.

HOW SHOULD I USE IT?

Apply once a day, to both armpits. We would suggest you glide it lightly up and down no more than 4 times, a little goes a long way. As a rule, people tend to try and use too much, remember less can be more!

WHAT IS NATURAL DEODORANT?

Proverb deodorant is made only with ingredients (link to full ingredient list) derived from nature. We approach our formulas like we would a Nutribullet smoothie and how we did our professional athlete diet sheets for all those years.

It has to be natural, it has to have no additives, nothing that could be an endocrine disruptor or impact our performance. We never use aluminium, parabens, petroleums or synthetic fragrance. We will only take the elite ingredients nature provided to ensure you get results. Smelling fresh and staying dry all day long while you live your life in accordance to GET OUT WHAT YOU PUT IN.

WHAT DO YOU NOT PUT IN DEODORANT?

No Aluminium – normally used to fully block sweat ducts in mainstream deodorant.

No aerosol gases/propellants – fine mists that are easily inhaled and can fall onto the skin. Risk irritating allergies, asthma and still not environmentally ideal.

No Petroleum, Propylene Glycol or PEGs

No Artificial Fragrance ‘Parfums’ that don’t have to be listed on an ingredient INCI. We use only essential oils and natural hydrosols flavoured waters.

No Parabens or synthetic preservatives

No Tricolsan

No Phalates

No Alcohol

No GM modified ingredients

WHY DOES PROVERB NOT USE ALUMINIUM?

In the ingredients list on your deodorant it will list as one of these:

• Aluminum chlorohydrate

• Aluminum zirconium trichlorohydrex glycine

• Aluminum hydroxybromide

• Aluminum sulfate OR

• Sodium aluminum chlorohydroxy lactate.

The problem is, there has been much medical discussions about Aluminium having potentially harmful risks on your health, especially as it is being sprayed into a lymph node filled armpit. It been linked heavily to endocrine disruption and breast cancer, with many oncology departments telling you to avoid it. Surely that is something we shouldn’t use every day, even if it does work very well? What do you think? #aluminiumfree

IS IT A DEODORANT OF ANTI PERSPIRANT?

The Proverb Deodorant is not an anti-perspirant, it doesn’t use aluminium to block the pore ducts. We have got natural powders such as tapioca starch and cornflour or arrowroot to specifically reduce moisture on the skin and keep your armpits dry without aluminium.

WHAT IS THE DIFFERENCE BETWEEN A DEODORANT AND AN ANTIPERSPIRANT?

Antiperspirants are formulated to actually decrease or stop sweat- hence the name anti perspiring. They do this by using aluminium to plug your sweat gland and stop the sweat from coming out. Deodorants do not do this. They allow the sweat to come out (a much healthier route we believe) but they then work against the odour.

WILL IT WORK ON EXCESSIVE SWEATING?

The Proverb Deodorant is not an anti-perspirant, it doesn’t use aluminium to block the pore ducts. We have got natural powders such as tapioca starch and cornflour or arrowroot to specifically try to reduce moisture on the skin. However, compared to a mainstream deodorant if you excessively sweat you may still feel a wetness in your armpits, but we would expect all the odour would be neutralised.

WILL IT WORK DURING SPORT?

Yes, we formulated it to do just that, and the years’ worth of beta testing reviews we have had back confirm this. If you do, do a lot of sport we would always suggest wearing the core Proverb Deodorants as opposed to the sensitive or teen friendly as these have been formulated to deliver the most body odour impact.

IS IT UNISEX?

Yes. The deodorant works on all armpits.

WILL IT STAIN MY CLOTHES?

Typical aluminium deodorants stain clothes yellow when they react with the salt in your sweat. You will not get this as there is no aluminium. Hooray!

Proverb stands for statements of truth. All-natural deodorants will tell you they don’t stain as there is no aluminium, however, it is normally linked to using the right amount. If you apply lots (i.e. too much!) then you can sometimes get white marks inside the armpit of your clothes but even on the darkest black these always wash off perfectly. In a stick deodorant made with oils, which they normally are, you can get a yellowing on white shirts as the plant oils are naturally yellow in colour. Unlike aluminium stains this normally washes off in a good hot wash. Brands are not being truthful if they just say there is no stains, do they think you won’t notice?

WILL I GET A DEODORANT DETOX WHEN I FIRST USE IT?

When you switch from mainstream to natural deodorant you can go through an ‘armpit detox’. Your body gets rid of the toxins built up in the skin plus your sweat glands have to adapt to not being blocked by ingredients like aluminium. You can feel like you sweat more and not smell great.


HOW MANY OUTER CASE COLOURS CAN I CHOOSE FROM?

Grey and White, yellow is launching soon. We have kept it minimal for sustainability reasons. This is not to say we won’t have others but we don’t want to launch producing 6 colours. All of these have-to-have materials to be made and their production impacts the planet - then they might just sit in a warehouse. Some colours will sell quicker than others, they never run down at the same rate. You will have to produce more of the popular one before anything else but you still won’t have used up the resources you already took from the planet. Sometimes too much choice is not a good thing. We are keeping it sleek and simple.

WHAT FRAGRANCES DO YOU HAVE?

Wild Mint & Eucalytpus, Coconut & Tonka and an Unfragranced option.

Wild Mint & Eucalyptus is uplifting and fresh. Coconut & Tonka is a light sweet coconut with an interesting depth of tonka and coffee. Unfragranced is well, unfragranced!! If you have a very sensitive skin that is prone to react then it is always safest to avoid fragrance even when it comes from natural and organic essential oils and hydrosols.

WHICH DEODORANTS ARE TEEN FRIENDLY?

Proverb deodorant is gentle enough for young skin but formulated to deal with pre-and teen body odour as their eccrine sweat glands develop. Confidence with body odour is crucial while you are at school. We are so excited about introducing them to a world where they avoid controversial chemicals and save single use plastic. We wish those options had been available to us when we were teens. It is time to better for the younger generation.

If they have super sensitive skin, we suggest using the Sensitive & Unfragranced deodorant first as their skins won’t be as used to essential oils as an adult. We would avoid the ACTIVE range as a starter deodorant.

HOW YOUNG IS TOO YOUNG FOR DEODORANT?

As soon as body odour is being produced then we are happy to advise starting to use Proverb Deodorant. It is perfect for a young armpit. It avoids the aerosol gases and inhalation of strong fragrances into young bodies. Especially for girl’s synthetic body spray, deodorant and perfume fumes have been linked to endocrine disruption, which can have a negative impact on reproductive function. Spray deodorants are not ideal for asthma, they irritate or for very sensitive skins as they are airborne and it falls everywhere.

Proverb deodorant is gentle enough for young skin but formulated to deal with pre-and teen body odour as their eccrine sweat glands develop. Confidence with body odour is crucial while you are at school. We are so excited about introducing them to a world where they avoid controversial chemicals and save single use plastic. We wish those options had been available to us when we were teens. It is time to better for the younger generation.

If they have super sensitive skin, we suggest using the sensitive deodorant first as their skins won’t be as used to essential oils as an adult.

ARE THE DEODORANTS SAFE FOR PREGNANCY?

Yes. Pregnancy is a great time to think about what you eat, drink and absorb into your body. There are obviously huge hormonal changes and also body temperature changes as your pregnancy progresses, so a natural deodorant that really works should be your best friend.

We have many clients who never even thought about the impact of ingredients before, suddenly when pregnant they feel that reducing unnecessary chemical and synthetic ingredients usage is a good plan. We couldn’t agree more. If you would like more advice on ingredients in skincare – what to use and avoid while pregnant? We would suggest what you use on newborns, be it bottom cream to nappies - please email us here link and we will send you our Organic Pregnancy and Beyond eBook we have made for all our treatments and work in 5 * spas.

DO THE DEODORANTS CONTAIN NUTS?

Nope. No nuts.

IS PROVERB DEODORANT MADE WITH TALC?

No, Proverb Deodorant does not contain talc.

IS PROVERB DEODORANT MADE WITH PHALATES?

No, Proverb Deodorant does not contain phalates.

IS PROVERB DEODORANT MADE WITH PARABENS?

No, Proverb Deodorant does not contain parabens.

CAN I USE IT ON VERY SENSITIVE SKIN? I HAVE ALLERGIES, WHAT SHOULD I DO BEFORE I BUY THE DEODORANT?

In the 3 years developing the deodorant we have worked hard on this. Most natural deodorants launch as a Sodium Bicarbonate base and then get allergy reports and rush to make an option without it. As skin care experts we know that is a possibility so have launched with 3 base formulas.

1. ACTIVE- We have our ‘Active’ deodorants that are entirely efficacy driven, for heavy sweating and BO and these contain our amazing combination of deodorising ingredients including sodium bicarbonate.

2. We then have an option which does not have sodium bicarbonate but still has fragrance and all the other deodorisers. This is for people who don’t sweat excessively, teen and young armpits or people who react to sodium bicarbonate.

3. SENSITIVE & UNGRAGRACED We then have our absolute sensitive deodorant. This is an entirely different formula as sensitive skins need to be dealt with differently. If you have previously been allergic to deodorants or are hypersensitive then we would recommend our Sensitive & Unfragranced. If you would like to test the deodorants as you are worried about your allergies, please email us as we can get you some deodorant stick cuttings to patch test.

DO YOU HAVE AN UNFRAGRANCED DEODORANT?

Yes, we have a SENSITIVE & UNFRAGRANCED option. All our fragrances are subtle and not overpowering but if you want to smell just of you then an unfragranced is waiting for you.

WHY IS YOUR SENSITIVE DEODORANT FORMULA DIFFERENT?

Sensitive skins need looking after differently and this is something that we were determined to specialise in. In the natural deodorant market, Sodium Bicarbonate has amazing efficacy, but it is known to irritate some sensitive skins. So, we wanted our sensitive formula to be free of this but still have amazing efficacy. We have also swopped in arrowroot and added Chia and Broccoli seed oil to protect delicate skins.

I’VE REACTED TO THE DEODORANT. WHAT DO I DO?

There may be rare occasions where this occurs. What should I do? If your skin is irritated, then stop applying the product and anything else to that area. If it is uncomfortable, then we would suggest just applying cold compresses. Always let us know as we will give you more specific advice, bespoke to you, while trying to help investigate what your armpits are doing.

Why has it happened? Skin is complex, so it is always difficult to find the exact reason (20 years training facialists and making skincare products, we are well versed in this!) The most likely two causes would be an allergy to an ingredient or a pH imbalance. This can occur due to a pH difference between your sweat, which is acidic and the sodium bicarbonate which is alkaline. Remember our sensitive / teen deodorant does not contain sodium bicarbonate.

I DON’T LIKE THE DEODORANT. WHAT SHOULD I DO?

If you are not happy with it for any reason just return it within 30 days and we will send you the refund. Problem solved!

HOW DO I FILL MY CASE?

We have a quick video to show you ‘how to start and use your deodorant for the first time', which you can watch here.

HOW DO I CHANGE MY REFILL?

We have a quick video to show you ‘how to refill’, which you can watch here..

HOW DO I CLEAN MY OUTER REUSABLE CASE?

Your case can be washed and is also dishwasher safe.

MY CASE IS BROKEN. WHAT SHALL I DO?

We don’t want your outer cases to be recycled. We want them used and reused. If they break for any reason, contact us and we will get them back to be repaired - just like the army, we aim to repair and reuse, not throw equipment away. Please email us at hello@proverbskin.com

I HAVE BROKEN MY REFILL WHEN I WAS TRYING TO PUT IT INTO THE CASE. WHAT SHOULD I DO?

This is normally very simple to fix at home. The refill sticks are entirely possible to mould back together if you break it or separate it from the wheel. If you need help please contact us at hello@proverbskin.com

PACKAGING

HOW SHOULD I DISPOSE OF THE PAPER WRAP AND STICKER THE REFILL IS IN?

The paper wrap and sticker can both go straight into your normal paper recycling stream. The wrap is 100% plastic free. The sticker adhesive and paper is biodegradable & made from sugar cane, hemp and linen.

CAN I ORDER MY REFILL WITHOUT A BOX?

You can opt out of your deodorant refill coming in its own box when you subscribe to the deodorant. We will send you an email asking if you want to opt out and minimise your packaging even further, we really hope you do. We suggest having the box on your first order as it has all your instructions and ingredient lists. It’s important to keep this, so you always have access to them and then after, make your refill naked so it arrives just in its paper wrap.

CAN I ORDER MY REFILL WITHOUT A BOX?

You can opt out of your deodorant refill coming in its own box when you subscribe to the deodorant. We will send you an email asking if you want to opt out and minimise your packaging even further, we really hope you do. We suggest having the box on your first order as it has all your instructions and ingredient lists. It’s important to keep this, so you always have access to them and then after, make your refill naked so it arrives just in its paper wrap.

WHAT SHOULD I DO WITH MY DEODORANT WHEEL THAT I TAKE OUT TO PUT A NEW REFILL IN?

Please save these, once you have 6 place them in one of your deodorant refill boxes and tell us it is ready for us to take it back. Drop us an email at hello@proverbskin.com and we will send you a pre-paid bag to return them to us. We will return these at our cost to HQ, sterilise and loop them back into our production.

If you can’t do this with your wheel for any reason then place it in your normal home recycling, it is widely recycled PET.We are working currently on alternatives to the PET wheel, we really want to try and make it from paper.

WHY DO YOU NOT HAVE LOTS OF FLAVOURS?

We have made this choice as a sustainable brand to reduce our impact by trying to keep things simpler.

HOW OFTEN SHOULD I USE THE DEODORANT?

We suggest once per day but understand this may fluctuate with how often you shower, exercise etc.

INGREDIENTS YOU UNDERSTAND

Candelilla & Carnauba Wax:
Plant-based waxes, vegan alternatives to beeswax to create the deodorant stick. They also help soften the skin and make it glide on easily.

Bayberry wax is an aromatic green vegetable wax. It is removed from the surface of the fruit of the bayberry shrub smells beautiful like a forest and is part of your wax stick structure.

Tapioca Starch:
Crucial to helping you feel dry. From the root of the Cassava plant.

Cornflour:
A kitchen staple but also a natural, safe alternative to absorbing moisture that gets trapped on the skin. Used in all our core range of deodorants but not the sensitive ones where we use Arrowroot instead.

Arrowroot:
Helps to absorb moisture in the armpit in our sensitive deodorants.

Chia & Broccoli Seed Oil:
Added to our Sensitive deodorants to help support delicate, easily irritated skins. Chia, the richest plant source of omega 3 is a powerful anti-inflammatory while Broccoli seed oil has a highly impressive omega fatty acid and vitamin C content to deeply moisturise.

Baking Soda:
Also known as Sodium Bicarbonate. This is used in small %s in our deodorants but not in our Sensitive or Teen Friendly deodorant. You are used to it in your cakes, scones and cookies but it also it kicks ass in fighting and neutralising body odour. Some people can be sensitive to it, hence our deodorant options without it.

Caprylic Triglyceride:
A specific fraction of coconut oil fatty acids. Helps the deodorant smooth on while helping to prevent moisture loss from the skin

Magnesium Hydroxide & magnesium carbonate hydroxide:
You will probably know it as Milk of Magnesium, we use it to balance the natural pH while killing odour causing bacteria.

Acetylatyed glyceryl stearate/palmitate:
Helps keep skin soft and also works to keep structure of the wax stick.

Ozokerite:
A naturally occurring wax, often referred to as Earth Wax.

Stearic acid:
Emulsifier used to stop the formula separating.

Glyceryl caprylate:
Combines antimicrobial properties with skin conditioning and moisturising properties, helps the emulsifier keep the deodorant stable and working.

OUR FRAGRANCE

Proverb doesn’t use artificial fragrance/ ‘parfums’ that don’t have to be listed in full on an ingredient INCI. We use only essential oils and natural hydrosols flavored waters to create our fragrances.

Wild Mint and Eucalyptus

Lavandula angustifolia (lavender) herb oil:
Not only is this associated with reducing stress levels and anxiety, but its anti-septic qualities prevent the infections that cause body odour, soothing your underarms to prevent any itching or dry skin.

Pelargonium graveolens (geranium) flower oil:
Universally known for its medicinal purposes to treat health conditions. However, within deodorant it leaves the armpits smelling light and fresh combined with its chemical components to help fight the bacteria that causes body odour.

Eucalyptus globulus leaf oil:
Eucalyptus is high in antioxidants which help fight free radicals in your body, as well as being a natural anti-inflammatory through its moisturisation properties.

Mentha piperita (peppermint) leaf oil:
A fresh and subtle scent that is commonly used as treatment for itching skin and perfect for those that have suffered with irritation of regular deodorants and anti-perspirants.

Coconut and Tonka

Prunus armeniaca (apricot) fruit extract:
Apricot is known for its nourishing Vitamin E properties to leave your underarms feeling soft and smooth.

Pyrus malus (apple) fruit extract:
A light and crisp scent to revitalise your mood while smoothing your underarms, reducing irritation and fighting free radicals through its naturally high antioxidant properties.

Vanilla planifolia (vanilla) fruit extract:
Vanilla is known for its anti-inflammatory properties, which can help soothe and calm irritated skin, while killing bacteria that may form in the armpit and cause odour.

Cocos nucifera (coconut) fruit extract:
Coconut is a subtle scent, packed full of goodness from anti-inflammatory and moisturising benefits, to anti-bacterial properties - making it the perfect natural body deodoriser for breaking down odour-causing bacteria.

Coffea arabica (coffee) seed extract:
Coffee seed is great calming agent for removing toxins from your underarms, that may be contributing to odour.

Dipteryx odorata (tonka) seed extract:
Tonka is a topical ingredient to help with help with any inflammation of the underarm.

DO YOU USE SODIUM BICARBONATE IN THE DEODORANTS?

Not all of them no. It is used in small percentages in our ‘active’ deodorants, but we have none in our other deodorants. You are used to it in your cakes, scones and cookies, but it also it kicks ass in fighting and neutralising body odour. However, some people can be sensitive to it, hence our deodorant options without it. We have come to market with both as we aren’t just making deodorant as we see a trend, we have spent 15 years in producing skincare products and 20 years in skincare, analysis and treatments.

IS IT VEGAN?

Yes, it is an entirely vegan product. We don’t use any animal-based ingredients or by-products.

IS IT GLUTEN FREE?

Yes.

IS IT TESTED ON ANIMALS?

No, the full deodorant nor ingredient parts are not tested on animals. Proverb is made in England, so within the EU and the EU outlaws all animal testing.

SUBSCRIPTIONS

HOW MUCH IS THE SUBSCRIPTION COST?

We are always trying to get the best value possible for our customers and our subscription service offers you a chance to save 20% ongoing. Simply purchase any of our products on subscription and we guarantee 20% off the full RRP ongoing, with the added benefit of not having to remember your replenishment order or have to rush an order at full price!

CAN I OPT OUT AT ANY TIME?

Yes, you have full control. You can pause, skip or cancel it at any time. Once you have set up your subscription you will be able to access your online account at https://proverbskin.com/account . Click on ‘Manage Subscriptions’ and you can alter the subscription in any way you need to.

CAN I SUBSCRIBE TO DIFFERENT FLAVOURS?

Absolutely, you can subscribe to as many products/ flavours as you need and again, can add or subtract from the products you subscribe to at any time.

CAN I BUY REFILLS WITHOUT A SUBSCRIPTION?

For sure, we are here to offer the best plan for each and every one of our wonderful customers. If buying a one-off refill is best for you then go for it, if having the peace of mind – knowing that your refills will come regularly, without you having to remember and save 20% while doing it, then subscription is for you.

HOW DO I CANCEL MY SUBSCRIPTION? ?

It is simple. Login to your online account at https://proverbskin.com/account, click on you yellow button ‘Manage Subscriptions’ . This will take you through to your subscription portal. There, find the subscription you wish to cancel, click on white button ‘Manage Subscription’ scroll down to the ‘Cancel Subscription’ tab. Select the tick box that best describes why you need to leave and click ‘Cancel Subscription’.

Remember there is always the option to pause subscription so should there be any issue you think we can resolve before canceling please give us the chance to help by emailing hello@proverbskin.com.

PAYMENT & SHIPPING

WHERE DO YOU SHIP?

Worldwide is the short answer. The truth is not so cut and dried. With our range of couriers including the Royal Mail, Yodel, DHL and DPD we do over worldwide delivery and the cost and expected timings are below.

We should make you aware though, that currently service to areas outside of the UK, US and Non-EU Countries can take longer than expected. If you are ordering from anywhere outside of these 3 areas, please drop us an email hello@proverbskin.com so we can give you up to date timings and alternative shipping methods that we can’t always list on the website. If we can get man on the moon, we can surely get deodorant and skincare to most of the world!!

HOW MUCH DOES DELIVERY COST?


FREE STANDARD UK Shipping: FREE on orders over £20. 2–3-day service with Yodel/Hermes on orders up to 5kg.

STANDARD UK Shipping: £1.95. We offer a 2–3-day service with Yodel/Hermes on orders up to 5kg.

PREMIUM UK Next Day: £3.95. Delivery the following working day for orders placed before 2pm on the previous working day (UK only). On orders up to 25kg.

US/SWITZERLAND/NORWAY/ICELAND: £35. Standard Delivery Option Only - Usually 6-10 working days. Allow up to 21 working days for delivery.

INTERNATIONAL/INCLUDING EU: £45. Standard Delivery Only - Usually 10-15 working days. Allow up to 21 working days for delivery. Unfortunately due to Brexit and the complexity this has created we are not responsible for import duties on delivery.

WHICH COURIER DO YOU USE AND HOW LONG WILL IT TAKE?

In the UK we predominantly use Yodel/DHL for our standard and FREE 2-3 day service or DPD Local for our Premium Next Day service, who with their predictive 1-hour delivery slot and easy to use consumer app have a 99% success rate on delivering first time.

If on ordering there is anything specific, we need to know about delivering to your location please do not hesitate to let us know, so we can get your products to you as seamlessly as possible.

CAN I TRACK MY ORDER?

Yes. You should receive and email confirmation with your order that has a tracking link within it where you can get up to date delivery information on your order. If you have any issues at all please contact as here and we will help you locate your delivery asap.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We accept all types of major credit and debit cards along with Paypal.

RETURNS

DO YOU HAVE A NO QUIBBLE REFUND AND RETURN POLICY?

We have this on all Proverb products, deodorant included. If you’re not happy with it for any reason, just return it for a full refund within 30 days. Problem solved.

To be eligible for a return, your item must be returned to the shipping address below. Please email returns@proverbskin.com to let us know the reason for your return to see if we can help solve the issue to avoid needless shipping. We are always looking for feedback and ways we can improve but ultimately if the product is not for you then we will refund with no quibbles. 

 

HOW DO I RETURN A PRODUCT?

For whatever reason, you may need to return your product, you should send it 1st class recorded to: Proverb 7 Ltd, Returns Dept, Ramsley Field Appartments, Melbourne, DE73 8BR, GB.

If the return matches the criteria for a full refund, we will include the cost of shipping in the refund.

DOING GOOD

DOES PROVERB SUPPORT ANY CHARITIES?

Proverb is proud to be a WaterAid partner. When we crowdfunded the initial deodorant concept in 2019, they were amazing. Supporting us despite being a young, unknown brand allowing their logo to be on pack. That normally only happens to big brands. We are committed to giving them 10% a year of our annual profits at minimum. Proverb was created to improve the health of our customers, the planet and other people. Our Refillable Hand Sanitiser donates one-for-one and there will be much more to come from us, to help protect the oceans and single use plastic waste.

WHERE IS THE DEODORANT MADE?

In Cambridge, England. It is then housed in our beautiful barn in Melbourne Derbyshire as this is literally stick a pin in the middle of the UK so it can be distributed far and wide.

WHO MAKES THE DEODORANT?

Kirsty with a ‘y’. The other Kirstie with the ‘ie’ is in the Derbyshire barn.

DO YOU MAKE OTHER PRODUCTS?

Yes, Proverb has a full skincare range (link) formulated to the same GET OUT WHAT YOU PUT IN elite sports nutrition ethos.

DO YOU HAVE TRADE PRICING?

Yes. Please send an email to sales@proverbskin.com if you are interested in becoming a stock. We are always excited to talk to like mind people who want to partner up and be a part of our journey.

BEST CONTACTS

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